JOB DESCRIPTION AND PERSON SPECIFICATION
Location: Remote working and occasional travel
Responsible to: Registrar
Key relationships: Academic Dean
FFLM Senior Officers and Board members
Examination candidates (members and prospective members)
Hours: 35 per week (Monday to Friday) worked flexibly as some evening and weekend work is required.
Occasional travel in the UK required with overnight stays.
Salary: £43,000.00 per annum
- To drive the implementation of the examinations and eLearning project plan to secure the development of sustainable and progressive processes for all examinations and eLearning within the Faculty.
- To be a subject matter expert in Faculty examinations and eLearning processes.
- To collect, collate and analyse examination and eLearning data and statistics, identifying trends and areas for improvement.
- To manage the effective and efficient administration of all examinations and eLearning run by the FFLM.
- To ensure the FFLM meets regulatory requirements.
- To develop interactive eLearning content from content created by members.
- To cross-cover other roles as needed, to ensure the smooth running of Faculty
business at all times.
Key job-specific responsibilities are to:
- Manage the administration of all written and practical examinations. This includes:
– Managing the Faculty’s examination system and database
– Coordinating the preparation of question papers and examination materials
– Publishing the results and issuing certificates
– Following quality assurance procedures
– Liaising with stakeholders
- Manage, publicise, and administer the candidate application process. This includes all communications with candidates (including requests for reasonable adjustments).
- Coordinate the processes for setting, checking, and producing question papers and examination materials. This includes the process for setting standards and marking.
- Schedule and provide administrative support for related meetings.
- Oversee and coordinate the organisation and administration of examination days including venues, running of the online platform, facilities, materials, role-play actors, liaising with examiners, invigilators, and candidates.
- Invigilate examinations as required.
- Collect, collate, and analyse examination and eLearning data and statistics, providing reports to the Academic Dean, and identify trends and areas for improvement.
- Lead in creating engaging, informative, and effective e-learning courses. Developing interactive Sharable Content Object Reference Model (SCORM) content using eLearning software to improve eLearning assessment and interactivity.
- Test and deploy created training modules ensuring each course meets specified learning objectives and the content matches the examination content.
- Collate feedback from candidates and develop thematic reports.
- Manage the FFLM examination and eLearning system and database; including supporting and teaching new Senior Officers how to use the systems.
- Identify new eLearning and training opportunities through working closely with key stakeholders, colleagues, customers, and examiners.
- Promote best practices regarding adult learning techniques, instructional design and learning objective setting.
- Coordinate and provide full administrative support for the Chief Examiner’s Committee, in liaison with the Chair.
- Assist with setting the budget for examination activity.
- Work with FFLM colleagues to ensure invoices relating to examination activity are processed in a timely manner.
- Manage and monitor income and costs relating to examinations and eLearning to
ensure value for money, with a view to making a surplus.
- Ensuring that payments and coding is tracked, advising accounts if there are any changes or amendments.
General responsibilities are to:
- Support the management and development of the FFLM website in collaboration with FFLM IT providers and colleagues.
- Support FFLM’s social media presence (Facebook, Twitter, and LinkedIn etc.) including creating, sharing, and responding as advised by Senior Officers.
- Promote the purpose and work of the FFLM, including contributing to the FFLM’s ‘Bulletin’ and maintaining up-to-date content on the FFLM website.
- Deliver excellent customer service to members and other stakeholders, and continually seek to improve and develop ways of delivering the service.
- Build and develop effective and credible working relationships with work colleagues, senior officers, external partners, and other stakeholders.
- Deal effectively with general enquiries to the FFLM.
- Along with colleagues, set up, develop, and maintain administration systems as needed to support the delivery of the service.
- Attend the FFLM’s Annual Conference and Annual General Meeting (AGM) to assist with organising and running the conference.
- Contribute positively to a working environment where everyone is treated with dignity and respect; and comply with all relevant law and FFLM policies relating to equality and diversity.
- Maintain a safe and healthy working environment by complying with all relevant FFLM health and safety policies, procedures, and practices.
- Safeguard confidential and sensitive information, maintain office security, and comply with relevant data protection legislation and FFLM policies.
- Any other duties appropriate to the job and the purpose of the FFLM.
- Experience in project management
- Demonstrable experience of effective and efficient examination and assessment management
- Experience as a technical author; highly proficient in the creation of training resources
- Detailed knowledge of essential IT software required for the development of eLearning, mobile and other technology-based solutions.
- Experience in overseeing and building computer systems to meet the specific needs of the FFLM.
- Experience in delivering training.
- Excellent written English and proof-reading skills.
- Proficient skills in data collection analysis and report writing.
- Skilled in developing eLearning.
- Detailed Learning Management System knowledge/experience.
- Skilled in computer system management.
- Strong customer service-orientated approach.
- Excellent planning, organisational and time-management skills with the ability to meet strict deadlines.
- Excellent verbal and written communication skills.
- Ability to develop good working relationships with all stakeholders, and work effectively as part of a small team.
- Excellent numeracy and administrative skills with the ability to maintain a high degree of accuracy and attention to detail.
- Problem-solving skills.
- Ability to take and produce accurate, concise, timely and comprehensive minutes of formal and informal meetings.
- Ability to work with minimum supervision and use own initiative Proficient IT skills, in-depth knowledge of MS Office (Word, Excel, PowerPoint, MS Teams, Outlook), the internet and databases.
- Ability to ensure and maintain confidentiality.
- Accurate and timely record keeping.
- Experience in using CRM systems
- Experience in website management and editing
- Annual leave of 29 days per year
- Nest Pension
- Training Allowance
- Reimbursement of eye tests
Please send applications in the form of a CV and cover letter to firstname.lastname@example.org.
The closing date for applications is 08 August 2023.