Refund & Cancellation Policy

Cancellation by Delegate/Organisation 
Notification of cancellation received in writing fourteen days prior to a Conference will entitle the delegate to a 90%* refund.
Conference fees are non-transferable.

Cancellation of Conference
The FFLM reserves the right to cancel any event. If an event is cancelled or postponed delegates will be informed in writing and will be issued a full refund. We regret we are unable to refund any charges incurred through booking travel, accommodation or expenses for the cancelled event.
Please note, the FFLM is not responsible for any loss or damage as a result of a substitution, alteration or cancellation/postponement of an event. The FFLM shall assume no liability whatsoever if this event is cancelled, rescheduled or postponed due to a fortuitous event, Act of God, unforeseen occurrence or any other event that renders performance of this conference impracticable, illegal or impossible. For purposes of this clause, a fortuitous event shall include, but not be limited to: war, fire, labour strike, extreme weather, terrorist activity or other emergencies.

Cancellation by Delegate/Organisation 

Notification of cancellation received in writing fourteen days prior to a Development Training Course will entitle the delegate to 90% refund.
Development Training Course fees can be transferred to another development training day within the next 14 months.

Cancellation of DTC

All development training courses are run subject to demand and all bookings are accepted on the understanding that the training will only be delivered if it attracts the required minimum number of delegates. Where a training course is cancelled by FFLM, we will notify you by email at least five working days before the intended event date and will refund all course fees paid, direct to the relevant credit or debit card.

Cancellation by Delegate/Organisation 

If you are unable to attend and notify us 28 days prior to the course date we will offer a 90% refund and up to 14 days before we will offer a 50% refund.
Course fees can be transferred to another date within the next 14 months.

Cancellation of Course in GFM

The FFLM Introductory courses in GFM accredited by Teesside University are run subject to demand and all bookings are accepted on the understanding that the training will only be delivered if it attracts the required minimum number of delegates. If the course is cancelled by FFLM the full £1995 fee will be refunded, and we will notify delegates of this 14 days before the intended GFM date.

Exceptional circumstances will be reviewed on a case by case basis.

Candidates who submit their withdrawal request on or before the closing date will be refunded 90% of the fee. Refunds will not be made where candidates submit their withdrawal request after the closing date unless there are circumstances deemed exceptional, which can be substantiated. Further, such requests (accompanied by supporting evidence) must be submitted within four weeks from the examination date if they are to be considered. Decisions on these cases will be made by the Chief Examiner in consultation with the Chief Examiner’s Committee whose decision is final. If exceptional circumstances are accepted, the candidate will be refunded 90%* of the fee paid.

Members resigning from Membership after paying correct annual subscription may request a refund on a pro-rata basis.  The refund is determined by the date the written confirmation of resignation is received at the Faculty Offices.

1st July and 30th September                         75% refund

1st October and 31st December                    50% refund

From 1st January until 30th June                 no   refund

E-Learning and Webinar fees are non-refundable.