JOB DESCRIPTION AND PERSON SPECIFICATION

Location: Remote working and occasional travel

Responsible to: Registrar

Key relationships:  Academic Dean
FFLM staff
FFLM Senior Officers and Board members
Chief Examiner
Examiners
Examination candidates (members and prospective members)

Hours: 35 per week (Monday to Friday) worked flexibly as some evening and weekend work is required.

Occasional travel in the UK required with overnight stays.

Salary: £43,000.00 per annum

Job purpose

• To drive the implementation of the examinations and eLearning project plan to secure the development of sustainable and progressive processes for all examinations and eLearning within the Faculty.
• To be a subject matter expert in Faculty examinations and eLearning processes.
• To collect, collate and analyse examination and eLearning data and statistics, identifying trends and areas for improvement.
• To manage the effective and efficient administration of all examinations and eLearning run by the FFLM.
• To ensure the FFLM meets regulatory requirements.
• To develop interactive eLearning content from content created by members.
• To cross-cover other roles as needed, to ensure the smooth running of Faculty
  business at all times.

Key job-specific responsibilities are to:

1. Manage the administration of all written and practical examinations. This includes:
   – Managing the Faculty’s examination system and database
   – Coordinating the preparation of question papers and examination materials
   – Publishing the results and issuing certificates
   – Following quality assurance procedures
   – Liaising with stakeholders
2.  Manage, publicise, and administer the candidate application process. This includes all communications with candidates (including requests for reasonable adjustments).
3. Coordinate the processes for setting, checking, and producing question papers and examination materials. This includes the process for setting standards and marking.
4. Schedule and provide administrative support for related meetings.
5. Oversee and coordinate the organisation and administration of examination days including venues, running of the online platform, facilities, materials, role-play actors, liaising with examiners, invigilators, and candidates.
6. Invigilate examinations as required.
7. Collect, collate, and analyse examination and eLearning data and statistics, providing reports to the Academic Dean, and identify trends and areas for improvement.
8. Lead in creating engaging, informative, and effective e-learning courses. Developing interactive Sharable Content Object Reference Model (SCORM) content using eLearning software to improve eLearning assessment and interactivity.
9. Test and deploy created training modules ensuring each course meets specified learning objectives and the content matches the examination content.
10. Collate feedback from candidates and develop thematic reports.
11. Manage the FFLM examination and eLearning system and database; including supporting and teaching new Senior Officers how to use the systems.
12. Identify new eLearning and training opportunities through working closely with key stakeholders, colleagues, customers, and examiners.
13. Promote best practices regarding adult learning techniques, instructional design and learning objective setting.
14. Coordinate and provide full administrative support for the Chief Examiner’s Committee, in liaison with the Chair.
15. Assist with setting the budget for examination activity.
16. Work with FFLM colleagues to ensure invoices relating to examination activity are processed in a timely manner.
17. Manage and monitor income and costs relating to examinations and eLearning to
    ensure value for money, with a view to making a surplus.
18. Ensuring that payments and coding is tracked, advising accounts if there are any changes or amendments.

 

General responsibilities are to:

• Support the management and development of the FFLM website in collaboration with FFLM IT providers and colleagues.
• Support FFLM’s social media presence (Facebook, Twitter, and LinkedIn etc.) including creating, sharing, and responding as advised by Senior Officers.
• Promote the purpose and work of the FFLM, including contributing to the FFLM’s ‘Bulletin’ and maintaining up-to-date content on the FFLM website.
• Deliver excellent customer service to members and other stakeholders, and continually seek to improve and develop ways of delivering the service.
• Build and develop effective and credible working relationships with work colleagues, senior officers, external partners, and other stakeholders.
• Deal effectively with general enquiries to the FFLM.
• Along with colleagues, set up, develop, and maintain administration systems as needed to support the delivery of the service.
• Attend the FFLM’s Annual Conference and Annual General Meeting (AGM) to assist with organising and running the conference.
• Contribute positively to a working environment where everyone is treated with dignity and respect; and comply with all relevant law and FFLM policies relating to equality and diversity.
• Maintain a safe and healthy working environment by complying with all relevant FFLM health and safety policies, procedures, and practices.
• Safeguard confidential and sensitive information, maintain office security, and comply with relevant data protection legislation and FFLM policies.
• Any other duties appropriate to the job and the purpose of the FFLM.

 

PERSON SPECIFICATION
Essential Experience

• Experience in project management
• Demonstrable experience of effective and efficient examination and assessment management
• Experience as a technical author; highly proficient in the creation of training resources
• Detailed knowledge of essential IT software required for the development of eLearning, mobile and other technology-based solutions.
• Experience in overseeing and building computer systems to meet the specific needs of the FFLM.
• Experience in delivering training.

Skills

• Excellent written English and proof-reading skills.
• Proficient skills in data collection analysis and report writing.
• Skilled in developing eLearning.
• Detailed Learning Management System knowledge/experience.
• Skilled in computer system management.
• Strong customer service-orientated approach.
• Excellent planning, organisational and time-management skills with the ability to meet strict deadlines.
• Excellent verbal and written communication skills.
• Ability to develop good working relationships with all stakeholders, and work effectively as part of a small team.
• Excellent numeracy and administrative skills with the ability to maintain a high degree of accuracy and attention to detail.
• Problem-solving skills.
• Ability to take and produce accurate, concise, timely and comprehensive minutes of formal and informal meetings.
• Ability to work with minimum supervision and use own initiative Proficient IT skills, in-depth knowledge of MS Office (Word, Excel, PowerPoint, MS Teams, Outlook), the internet and databases.
• Ability to ensure and maintain confidentiality.
• Accurate and timely record keeping.

Desirable

• Experience in using CRM systems
• Experience in website management and editing

 

Staff benefits

• Annual leave of 29 days per year
• Nest Pension
• Training Allowance
• Reimbursement of eye tests

Please send applications in the form of a CV and cover letter to forensic.medicine@fflm.ac.uk.

The closing date for applications is 08 August 2023.