Home > About FFLM > Refund Policy

Refund Policy


Notification of cancellation received in writing two weeks prior to a Conference will entitle the delegate to a to 90%* refund.

Conference fees are non-transferable.

Development Training Course

Notification of cancellation received in writing two weeks prior to a Development Training Course will entitle the delegate to 90% refund.

Development Training Course fees can be transferred from one event to another.

Cancellation of a Development Training Course

All development training courses are run subject to demand and all bookings are accepted on the understanding that the training will only be delivered if it attracts the required minimum number of delegates. Where a training course is cancelled due to insufficient numbers we will notify you by email at least five working days before the intended event date and will refund all fees paid, direct to the relevant credit or debit card.


In no circumstances can examination applications or fees be transferred from one examination session to another.

Candidates who submit their withdrawal request on or before the closing date will be refunded 90% of the fee. Refunds will not be made where candidates submit their withdrawal request after the closing date unless there are circumstances deemed exceptional, which can be substantiated. Further, such requests (accompanied by supporting evidence) must be submitted within four weeks from the examination date if they are to be considered. Decisions on these cases will be made by the Chief Examiner in consultation with the Chief Examiner’s Committee whose decision is final. If exceptional circumstances are accepted, the candidate will be refunded 90%* of the fee paid.

Subscription fee

Subscription fees are non-refundable.

E-Learning and Webinar fees

E-Learning and Webinar fees are non-refundable.


*Each refund will incur a 10% administration fee.

We only accept GBP payments.