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Refund Policy


Notification of cancellation received in writing two weeks prior to a Conference will entitle the delegate to a to 90%* refund.

Conference fees are non-transferable.

Development Training Course

Notification of cancellation received in writing two weeks prior to a Development Training Course will entitle the delegate to 90% refund.

Development Training Course fees can be transferred from one event to another.


In no circumstances can examination applications or fees be transferred from one examination session to another.

Candidates who submit their withdrawal request on or before the closing date will be refunded 90% of the fee. Refunds will not be made where candidates submit their withdrawal request after the closing date unless there are circumstances deemed exceptional, which can be substantiated. Further, such requests (accompanied by supporting evidence) must be submitted within four weeks from the examination date if they are to be considered. Decisions on these cases will be made by the Chief Examiner in consultation with the Chief Examiner’s Committee whose decision is final. If exceptional circumstances are accepted, the candidate will be refunded 90%* of the fee paid.

Subscription fee

Subscription fees are non-refundable.

E-Learning and Webinar fees

E-Learning and Webinar fees are non-refundable.


*Each refund will incur a 10% administration fee.

We only accept GBP payments.